Congratulations Kevin Moon, Our Newest SPARC Winner!

Kevin Moon, SLP, Graduated from Loma Linda University, Loma Linda, CA

Read his awesome winning essay below:
Dr. Atul Gawande, the author of Being Mortal, once said “We think our job is to ensure health and survival. But really it is larger than that. It is to enable well-being.” This quote is powerful and is a philosophy I want to implement to be a spark in the lives of the patients I will be working with.

One way is to provide patient-centered, evidence-based treatments that move towards accomplishing the patient’s goals and wishes. This type of care is what has been emphasized in my training during my externship with Ensign Services and at Loma Linda University. Trying to step into a patient’s world, understand where they are coming from, respecting the patient’s wishes/goals, and delivering inclusive and culturally appropriate treatments are all things that can help better treat patients holistically. In addition, applying the core values of my school which include compassion, excellence, humility, integrity, teamwork, and wholeness of care in conjunction with the training I received during my externship will enable me to provide speech therapy to patients at the highest levels.

The populations that reside in skilled nursing facilities (SNF) are one of the most vulnerable, susceptible, and most in need of our support and skilled help. With the combination of my education and training, I hope to bring speech therapy that not only treats disorders such as cognition, swallowing, speech, and language but also provides patients with exciting, evidence-based therapy using the principles that my university has taught me such as compassion and humility. Hopefully, if I can use my passion for speech therapy to deliver engaging sessions to treat patients and I hope to inspire patients to want to get better. When going into each session during my externship, my goal is to treat the patient as a person first and a patient second. Because these patients are in such a vulnerable stage in their lives, treating them as a person first with humility and respect allows them to keep their dignity and self-worth intact during their stay at the facility. Doing this can really help me get to know my patient and really optimize therapy sessions as well as provide motivation and increase participation. In a setting such as SNFs, there are opportunities to really get to know the patients, and I want to use everything I can (e.g., personality, knowledge, training, rapport, and understanding of the patient) to inspire them so that they want to be in therapy and be an active participant in their recovery process. For example, most recently, I worked with a patient that needed swallowing therapy, but because of her physical and mental state, she had a difficult time participating in sessions and displayed major decreased activity tolerance. Over our first few sessions, I learned that music was a huge part of her life. I discovered her love for R&B
and oldies. Once I learned this about the patient, we incorporated music into our session and got better results. Prior to using music, when her pain was high, we had to stop for a prolonged amount of time or even end sessions. Once we incorporated music into her sessions, we sang her favorite songs when she felt pain and this was able to get her back into focus and continue the session. Sometimes, she would even smile amidst all of her pain.

Another example from my externship was a speech and language patient that I worked with. He was a farmer from Mexico and only spoke Spanish. This language barrier posed to be a problem during our first session together. Although I knew some Spanish phrases for swallowing therapy, my abilities in Spanish, in general, were not up to par. When interacting with this patient, I was able to see that the language barrier was causing some frustration and decreased engagement with the patient. In order to deliver functional and personalized therapy, I started to study Spanish. To start, I learned Spanish related to farming, fruits, and vegetables to work on word finding and circumlocution strategies. After learning words and phrases that were related to things that were familiar to the patient, we started to work on speech and language. The patient’s level of engagement immediately increased while frustrations decreased. At times, the patient would tell stories or go on tangents, and I could see his face light up when reminiscing about his past. He even used language that was more complex than he usually used, thus improving his speech and language while brightening up his day with positive and happy thoughts.

With the benefit of being able to develop relationships with patients, my goal is to foster a culture where therapy provides functional and motivating activities for patients that they are motivated to do. I would love to get to a point where patients smile and want to get to sessions because of the spark I have tried to instill in them. More importantly, the passion that I bring will help improve the quality of life for residents. To ensure that this happens, the therapy delivered must be evidence-based and patient-specific. This is the way I envision delivering therapy.

Evidence-based practice is composed of three components: the best external evidence, clinical expertise, and patient preference. To ensure that true evidence-based therapy is delivered, each component must be fulfilled. By tapping into the desire to continually learn, I can find the best, most up-to-date research through avenues such as continuing education, self-research, and collaboration with others. This ensures that patients receive well-documented, well- researched methods of therapy. The patient’s preference is also paramount to finding the right treatments for therapy. This is done by really listening to what the patient and their families have to say. The patient should not be a passive participant in the rehabilitation process, rather, an active participant in their healing process. This is one of the biggest things that can keep me accountable. By keeping the patient in the driver’s seat of their journey, the patient and their progress are the factors that will ensure I stay accountable. My purpose is to help patients and I plan to keep myself accountable to them. Clinical expertise is the last component of having evidence-based practice. I have built a strong foundation with my experience as an extern at Ensign and building my clinical experience will be an ongoing journey because clinical learning should not stop.

Finding my meaning in evidence-based practice and how to deliver it is one of the biggest things I learned during my 10-week externship at Brookfield Healthcare Center and Downey Post-Acute facilities. I also learned many other things that will help me deliver evidence-based, patient-centered, and holistic therapy to the patients I will be working with. One lasting lesson I have learned about working in SNFs, which I will take with me throughout my career, is best stated by Mark Parkinson: “Instead of just keeping your residents alive, give them a reason to live.” This plays hand in hand with Dr. Gawande’s ideas about enabling well-being rather than just ensuring health and survival. Instead of pursuing the sole goal of extending someone’s life, giving patients dignity and purpose to residents during their stays at SNFs is something that was emphasized during school and my externship. This can not only have an impact on the patient’s treatment, but it can have an effect on other aspects of their lives such as mental health and overall well-being. Thus, providing therapy that is beyond just doing exercises is very important. It requires giving respect, dignity, and purpose combined with therapy exercises to deliver high-quality treatment to patients.

Many times in therapy, the patient’s therapy needs are siloed into their respective disciplines (OT, PT, SLP). Rather than focusing on only the specific treatments that need to be provided by each specific discipline, by looking at the person and their lives as a whole with an interdisciplinary lens, treatment can be designed to promote purpose, engagement, and collaboration. This opens up a world of avenues where the different disciplines of therapy can work together to not only help with the patient’s deficits but to promote well-being and give them more motivation to keep pushing forward. Furthermore, this idea can be used to promote efficiency by finding ways to provide different therapies the patient needs in one session using an interdisciplinary approach. Using a strategy that can increase therapy efficiency across the different disciplines along with increasing quality of life for patients provides benefits to both the patient and the business. And in this way, it gives me opportunities to make a difference and create a spark in any way possible. Even a smile, a simple gesture, a kind word, a listening ear, or an honest compliment has the potential to create a spark in patients and give them dignity. When this happens, everybody wins.

Clinical Instructors: One of the Most Influential Parts of Our Professional Growth

By Joseph Benzon (JB) Chua, PT, CEEAA, DOR, Summerfield Healthcare, Santa Rosa, CA
“Develop a passion for learning. If you do, you will never cease to grow.” — Anthony J. D’Angelo

Clinical Instructors (CIs) are individuals who will create, mold and influence our personalities as we tackle the ever-changing world of healthcare. I, myself, started as a student who was trained by some of the best therapists in our organization.

Janet Weinberger, PT, was a lead PT at Summerfield when she took me under her wings and taught me not only great clinical skills, but also strong clinical documentation skills. She’s now on our ADR and Appeals team. Janet’s DOR was Lori O’Hara, SLP. She led her team in Summerfield with her great knowledge and driven attitude and had inspired me to do the same. Lori is now the lead therapist helping us navigate the new payment system of PDPM. Lastly, my former DOR and resource, Gina Tucker-Roghi, OTR, helped me to identify the unique talent of every individual and foster these individuals to really shine (much like her Abilities Care Approach, right?).

When the pandemic hit us in March 2020, our student program at Summerfield halted and we had to send three students back to their school because of the strict restrictions given to skilled nursing facilities. Every single month, therapists as well as academic site coordinators were asking when we would be ready to get the students back in our building. In May 2021, we accepted our very first PT student post-pandemic from Samuel Merritt University, where one of our therapy resources, Ciara Cox, also teaches. The student’s name is Natalia Gonzalez-Smith. Her CI, a newly hired PT (in the same month that Natalia started) named Siddharth “Sid” Mourya, PT, is ready to tackle the challenge of teaching his first student.

Both student and CI inspired me with their willingness to learn from each other, to identify clinical approaches to provide the best care for our residents, and to develop programs for our long-term population to minimize their risk of decline in function and learning the Ensign way. Natalia finished her clinical rotation with flying colors, providing us with a great case study backed up with evidenced-based research that helped even the seasoned therapists in their clinical approach. In return, we sent her off with a piñata party, where she showed her happiness by hitting the piñata as hard as she could and shared the candies inside it. As for Sid, he was set to take his Credentialed Clinical Instructor Program course mid-July. He enjoyed the experience and encouraged his wife (who is also a PT) to do the same.

Our profession as well as our organization is shaped by each and every talented and driven therapist. Share your knowledge and keep the passion for learning alive.

One Step Backward, One Step Forward to Independence

By Carlos Pineda, CTO/DOR, Southland Care Center, Norwalk, CA
We are launching our “prototype” Tandem Backward Walking I-Southland Tool in a Lunch and Learn training. This maintenance series is dedicated to the person who inspired Southland to pursue greatness with maintaining the function of our beloved residents: Bertha Spaeder (pictured with Roger Pavon, PTA). Bertha has been my inspiration in pursuing greatness for our beloved patients. I named this tool after Bertha. ” B.S.MP01″ –Stands for Bertha Spaeder Maintenance Program series 01. Standardized testing and strategies are also part of the training. This evidence-based group therapy program aims to minimize fall risk.

Bertha Spaeder Maintenance Program Series 01
Walking backward is essential in our daily life: when opening a door, backing away from a kitchen sink, stepping from the curb as a swiftly-moving bus passes, during toileting, or opening the refrigerator. An effective compensatory stepping response is the first line of defense for preventing a fall during sudden large external perturbations. Falling backwards is common among our elderly population especially with comorbidities like Parkinson’s disease and CVA.

A validated standardized test, “Backward Walk Test,” assesses ability to walk backward. On the 3-meter backward walk test, if the individual completed the backward test in more than 4.5 seconds, the person is at risk for falling. Following is the procedure:

Procedure:

  1. Check Vital Signs
  2. Introduce the patients to each other
  3. Educate patients on the purpose
  4. Demonstrate the procedure
  5. Start with slow pace (60bpm on metronome) or let patient count on every step or state which leg will go first (Right…, Left…)
    a. For Progression – increase by 10 bpm every week or as needed, if safe.
    b. To add cognitive challenge, ( 1. ) Ask the patient to count backward simultaneously with the metronome beat. (2.) Instruct patient to turn head Right<>Left while walking backward.
  6. Assess for any gait deviation
  7. Repeat

Group activity should be graded and have enough stimulus/challenge to promote physiological changes. This can be effectively done using the Borg Scale. It is a skilled and billable service provided by qualified therapists that requires continuous analysis, assessment and monitoring during the intervention. Tandem Backward Walking group therapy promotes teamwork and a sense of purpose. As biopsychosocial therapists, we address not only the impairments but also the psychosocial wellbeing of the patient. We identify and take aim on what is important to the patient and on how they define quality of life.

Onboarding New Therapy Team Members

By Lisa Brook, DOR, St. Joseph Villa, Salt Lake City, Utah
Lisa Brook, DOR at St. Joseph Villa, recently shared their new therapist/new employee training and mentorship process. As COVID continues to de-escalate, their team is beginning to focus again on leadership development and believe this process starts from the very beginning of employment at St. Joe’s. They are attempting to be more intentional about onboarding and training of new therapists as their skilled census grows and they are expanding their outpatient programing as well as their LTC programing. The therapy team at St. Joe’s is being more intentional about the hiring process with improved communication with Jamie Funk, involvement of key staff in the interview process and then setting more specific plans for the onboarding and training process. In order to grow leaders we must start with growing good therapists, mindful of their treatment approaches, seeking to make the most of their time. Lisa walked us through their onboarding process:

Day 1: NetHealth email sent to the staff early in the a.m. of the first day of a new therapist’s arrival that introduces him/her so that everyone knows the person by name. On this day, the new therapist is assigned to a therapist of the same discipline just to observe. This is planned ahead of time so the therapists are aware they will have someone shadowing them that day. We encourage the new therapist to take notes as we go through the login process for NetHealth, PCC, tour the building, meet members of the leadership team, observe the pace of things, etc. The first day is usually only a half day.

Day 2-3: Again, these are usually not full days. The new employee treats two or three patients on our skilled rehab unit. Their schedule is loaded with patients who will cooperate and give them a “win” for the day. The goal is to feel comfortable with the patients and just be a therapist! At the end of those treatments, they will spend time verbally reviewing the treatment, patient response to treatment, and potential documentation with the same therapist they shadowed with on Day 1. They do their billing, write their TENs, and then the therapist reviews and they discuss necessary corrections.

Day 4 and on: As the new therapists get more comfortable, more patients are added to their caseload. They treat patients on our skilled rehab unit and start to initiate point of service documentation. Time is scheduled with their “mentoring” therapist to answer questions and review documentation and goals. This process has been helpful for new employees, and they look forward to it as it gives them an opportunity to get all their questions answered in a more in-depth manner.

Next Steps: Next steps are really driven by the new team member. We initiate writing progress notes during week 2 for a new graduate and then add other necessary documentation as they begin to have success. As the DOR, Lisa said she checks in with them each day, but this process allows the experienced staff to take ownership of our training/onboarding process, and it seems to be working! Lisa said that even if they hired an experienced therapist rather than a new grad, there is still a lot of mentoring that we need to provide. They consider the confidence level of the therapist and tweak the process as needed. As they add more patients to their caseload, we have ongoing conversations.

Variables to Consider: New grads often require more mentoring. However, experienced therapists, part-time/PRN staff should always be provided an opportunity to receive mentorship as needed. Consideration must also be given to the confidence level of the individual. It often takes as much “coaching” for a seasoned therapist to get acclimated to treatment approaches, writing appropriate goals and skilled TENS because there are some differences in documentation in each subset of our programming (skilled rehab, skilled maintenance, outpatient, sub-acute respiratory, LTC).

Lisa said we need to allow our therapists time to grow. If we are going to create leaders, we need to be intentional about onboarding and training. We want them to be confident in their skills and critical thinking and be leaders among their peers in the building. Jamie added that Lisa has done an amazing job! St. Joseph Villa has a reputation in the community of empowering their therapists in establishing plan of care and treatment approaches to fit the needs of the community. She has heard from candidates that they know how great it is to work at St. Joseph’s, and all of the tools Lisa shared with us are having an enormous impact in growing therapists to be outstanding clinicians, leaders in St. Joe’s and then leaders beyond St. Joe’s.

Train Your Replacement? Yes, Please!

By Gary McGiven, Milestone Therapy Resource, Utah
Nicole Newberry was the DOR at Draper Rehab for the last 15 months. Early on in her experience as a DOR, she saw the value of having an ADOR and growing leaders. As a result of this realization, she identified a member of her team that she wanted to help grow as a leader. Jamie Sack, SLP, was the natural choice, as Jamie has been completely bought into the growth of the therapy program at Draper.

Over the last year, Jamie has participated in the DORiTO program, learned the daily technical, weekly skilled review, triple check process, and spent about eight weeks filling in for Nicole while she was on maternity leave. While Nicole was on leave, we learned that she would be moving her family to St. Louis so her husband could complete a medical school fellowship in pediatric ENT. While we were saddened by the news that Nicole would be leaving us, we immediately were excited by the thought that Jamie would be able to seamlessly take over the role of DOR. With some further education on the DOR role provided to Jamie and Jamie explaining some of her expectations, we were able to solidify Jamie as the DOR for Draper Rehab.

Jamie was officially named the DOR a few weeks ago as sort of a Co-DOR. The week of June 21 was her first full week as the DOR of Draper Rehab. She has hit the ground running, and the transition to date has truly been seamless.

Going through this process made me realize the benefits of growing leaders and preparing/training your potential replacement. Most obviously, this makes the process seamless, as the future leader learns the systems needed to be an effective DOR and is given an opportunity to develop relationships with members of the Therapy and interdisciplinary teams.

In addition to the obvious, this allowed Jamie to see some of the challenges of the DOR role. As Jamie saw these challenges and more of the ins and outs of being a DOR, she has been able to set boundaries for herself to ensure she enjoys a greater work/life balance. We are so thankful for Nicole and Jamie and look forward to the great things Jamie will do as she continues to learn the DOR role.

Myth Busting Medicare Part B: Training Therapists at New Acquisitions

By Dominic DeLaquil, Pennant ID/NV Therapy Resource

New acquisitions are not only a great opportunity to welcome a new facility to a market and the organization but they also give us an opportunity to provide culture and clinical training opportunities. This is really important early on as we need to understand what myths or rumors therapists from other organizations might be bringing with them. (This is also important with any new hires!)

Therapy programming on the long-term units was immediately identified as an opportunity for our residents. We saw a great opportunity to meet with the therapists, and ask questions to uncover any barriers, misunderstandings or prior trainings that they might have toward therapy interventions.

Understanding the benefits of maintenance therapy to keep residents at their highest practicable level of function was an identified area of educational opportunities. The training focused on the three things that are required to be in place to support the need for therapy services:

  1. Services must require the skills of a therapist
  2. Services must be reasonable and necessary for the patient’s condition
  3. Services must be rehabilitative in nature OR require the skills of a therapist to maintain function or prevent decline

It’s important to provide training on maintenance programs, including preventing decline, training aides and caregivers, and how we might attempt to transition to a maintenance program that can be carried out by our CNAs or RNAs. For example, training included how to adjust frequency to measure if therapy can discharge altogether without decline setting in and documenting those changes to the POC as evidence of the need for ongoing therapy skill if that’s the case. Training was also tied into the importance of QMs and survey tags related to failure to prevent a decline in function.”

Here are the key areas that constitute material impact other than progress:
• Assessment and analysis (Vitals, standardized tests)
• Preventing decline or deterioration
• Decreasing medical risk (Vitals)
• Training others to facilitation improvement or prevent decline

The training then focused on examples of what to capture in the documentation to support therapy services. Overall the response was a collective sigh of relief knowing that they, the therapists, could build a LTC program using their clinical judgment and knowing that they had the resources and support to ensure services were supported in the documentation.

Urinary Incontinence Program

By Danielle Banman, OT/DOR, The Healthcare Resort of Leawood, KS
Here at The Healthcare Resort of Leawood, we have the privilege of serving our LTC and ALF residents, rehab patients, and community outpatients with our urinary incontinence program. We provide training on exercises to improve pelvic floor muscle strength and education on bladder emptying strategies, adequate water intake, and bladder irritant avoidance during the first 30 days. If the patient has not made significant improvement within 30 days, we are able to initiate PENS during weeks five and six per Medicare guidelines. We are then able to provide continued training and PENS with the addition of MFAC during weeks six to 10 to help the patient make as much progress as possible.

I have been helping people with this program for over 20 years and keep seeing great results! Patients tell us how much it has changed their lives time and time again. They are often able to attend activities and events they love, travel, and have improved quality of sleep, to name just a few benefits. If your team would like to know more about this great program, we would love to help you get started!

Contact dbanman@ensignservices.net, livewellatleawood.com, or 913-484-5234.

Oral Infection Control at City Creek

By Gary McGiven, Therapy Resource, Milestone, UT
Since converting to a COVID-designated facility, City Creek has seen a more acutely ill patient population with an increased reliance on staff support for oral infection control. As COVID-19 patients are significantly more likely to experience complications if they also have poor oral health, City Creek’s SLPs have implemented a system to better track data on how frequently oral infection control support is being offered.

Even for patients who are cognitively and physically capable of performing it for themselves, staff support in the form of set-up assistance or verbal reminders has been valuable. Each patient has a laminated chart displayed in their room. It shows which staff member performed oral care and when. We note patterns of support being offered and frequently refused, or observing patients completing oral care independently.

For patients on the free water protocol, for example, the use of this chart has been extremely valuable. This system has increased patient and staff awareness of the importance of frequent oral care, and individual accountability in staff members. When we can identify patterns, for example, the frequency with which oral care is offered during AM versus PM shifts, we can better target staff education. We’re striving to move the perception of oral care toward an oral infection control program.

Recognizing St. Joseph SLPs for their Outstanding Clinical Outcomes

Submitted by Lisa Brook, PT/DOR, St. Joseph Villa, Salt Lake City, UT
Susan Roubian, Hannah Allen, Katie Paulsen and Taylor Schweitzer comprise the St. Joseph Villa Speech Therapy team. This program has grown significantly, going from 1 1/2 SLPs to four full-time SLPs over the last two years! These SLPs have made an effort to collaborate with interdisciplinary teams in our facility to change the way we care for our residents and improve their therapy and quality of life. We have been developing programs in the areas of AmpCare, Think Thin!, Oral Care, Speak Out!, Abilities Care, and high-level cognitive groups for our residents with mild cognitive impairment.

L to R: Taylor Schweitzer, Hannah Allen, Susan Roubian, Katie Paulsen

During our COVID outbreaks, our SLPs played a crucial role in managing change in condition and aspiration risk and significantly changed our outcomes. They are now utilizing The Breather with our Respiratory Muscle Strength Training program to meet the growing needs of post-COVID respiratory insufficiency impacting communication and swallowing.

We have also been developing programs to improve outreach to our ALF, ILF and outpatients from the community! Beginning in June, we will begin FEES training in preparation for an in-house FEES program, increasing access to instrumental evaluations by the treating therapists. Our trained SLPs will be facilitating mentorship of others seeking to be FEES certified in our market.

Our SLP team is recognized by our IDT team for their outstanding clinical outcomes, their care of our residents, and their outstanding communication with providers. This team of exceptional therapists are dedicated to providing high-quality care to our residents and are excited to keep expanding and optimizing care for those we serve!

SLP Helps Resident Find Purpose and Decrease Behaviors

By Dominic DeLaquil, PT, CEEAA, Therapy Resource, ID/NV
Steve is a LTC resident at McCall Rehab being treated by Speech Therapy for cognitive/communication deficits. He has a history of alcohol abuse and dementia. With winter in the mountains and COVID restrictions, his behaviors had become a real problem. He was initially refusing to get OOB and staying in a dark room, but as the weather began to turn to spring, he began excessive wandering, wanting to get out of the facility. He was agitated and confused and began urinating in sinks and trash cans.

Using the ACA approach, SLP Cassie Johnson took him outside and listened. He was remarking on all of the things around that building that might need repair or upkeep after the long winter. She asked him what he would do, and one thing led to another, and she got some sandpaper and he started working on refinishing a wooden patio table at the facility. Another resident became interested, and they worked on the table together. They have since formed a friendship and seek each other out. All of Steve’s behaviors have ceased and he is more motivated to improve his abilities and hopes to discharge to an ALF. As an additional benefit, other residents became interested and the furniture sanding became a group activity!

In addition, his SLUMS score in February, when he was depressed and his confusion was worse, was a 13/30. Tested recently, after finding some purpose and satisfaction, his cognition actually shows improvement and he scored a 22/30!