Designing the Facility Around Dementia Care

By Keystone Therapy

What started with a team’s desire to find a better way to treat LTC patients, morphed into a two-year ongoing journey, implementing the most recent evidence-based practice for their residents with dementia, leading them to the implementation of the Abilities Care Approach (ACA). ACA is a program that focuses on maximizing caregiver knowledge in dementia care. By doing so, it created a culture change within the facility that sparked an interest from dementia care to dementia design.

Dementia design is essentially a way to create the best environment for maximizing independence for persons living with dementia. In an Intelligent Risk, Legend Oaks-New Braunfels funded several team leaders to study dementia design at the University of Scotland, a world-renowned dementia design university where companies and facilities from all over the world have sought their accreditation and guidance in best practice for dementia design.

The training course began by presenting the increasing prevalence of dementia and the responsibility for those in the field to provide design and practice in accordance with what research has taught us about dementia. Three different models of how facilities operate when providing care to dementia residents were presented: Basic Needs, where only the basic needs of the resident are met; Social Model, where safety and security are the primary concerns; and a Bio-Psychosocial Model, which is an ambitious approach to care in dementia that takes into account individual needs and preferences, best design and care practice, along with needs and security. As they took an honest look into the approach utilized by their building, they were even more motivated to learn and implement the knowledge gained as they realized their building probably falls somewhere between a Basic Needs and a Safety/Security model.

Dementia design was introduced by an interior designer with extensive expertise in the field of dementia. The five primary dementia design principles taught during this session included: supporting individual needs, maximizing independence, reinforcing personal identity, making design orientating and understandable, and providing control and balance. Design features included: familiarity, reduction in stress and anxiety, clear visibility and multiple cues, and minimizing distractions. Design modifications and examples of other facilities were provided that achieve the five dementia design principles and design features. Color, hue and tone were explained in relation to dementia care and how to contrast design within the building to accommodate the deficits that present in dementia residents.

An extensive interactive workshop with the Legend Oaks-New Braunfels team was conducted where the team had to design a room and bathroom with the appropriate colors, hues and tones in accordance with what we had learned about vision deficits and other physical and cognitive deficits present in dementia residents. Extensive education was provided about utilizing familiar designs with dementia care and the evidence surrounding this approach. “More familiar designs mean people with dementia are less likely to need help, that they make fewer mistakes and that they are more satisfied with the process than if the designs are unfamiliar.”

The interior designer was then followed by an architect who specializes in dementia design. It was here the team learned extensive knowledge regarding appropriate lighting in the morning, afternoon and evening hours in accordance with what we know about dementia and brain function during these times. Appropriate lighting for dementia residents provides better performance throughout the day and good sleep routines, which is often difficult to accomplish in residents with dementia. Education regarding flooring consistency and knowledge on how to contrast floors with seating areas in accordance with vision deficits associated with dementia was explained in great detail to significantly decrease residents’ risk for falls and promote independence.

On the last day of training, the Legend Oaks team was able to tour educational rooms designed in accordance with the principles taught in class. These rooms included: bedrooms, bathrooms, hallways, stairs and a hospital. The team was required to inspect each room and “tag” any errors found in accordance with knowledge gained during the courses.

Legend Oaks-New Braunfels is hoping to seek a partnership with the University of Stirling as they begin their next grant that will focus on dementia design and the knowledge gained during their training courses. The team is already laser-focused on next steps and is diligently working to pave the way for dementia design in the United States, as well as provide cutting-edge research and care for residents with dementia.

Using Occupational Profiles to help with Trauma-Informed Care

By Tamala Sammons, MA CCC-SLP , Senior Therapy Resource

We have become aware of Requirements for Participation, or ROPs. An area that we might not think about from a rehab perspective is the new Phase 3 requirement of trauma-informed care. This requirement is part of Quality of care: 483.25 Quality of care.

Trauma-informed care: Trauma survivors must receive culturally-competent, trauma-informed care in accordance with professional standards of practice, accounting for residents’ experiences and preferences to eliminate or mitigate triggers that may cause re-traumatization.

Currently, trauma is defined as singular or cumulative experiences that result in adverse effects on functioning and mental, physical, emotional or spiritual well-being. Trauma contributes to mental health and functional difficulties. Individuals with multiple adverse experiences are more likely to engage in health-risk behaviors and are more likely to be obese, and have higher rates of heart disease, stroke, liver disease, lung cancer, chronic obstructive pulmonary disease, and autoimmune disorders than the general population (Oral et al., 2016).

There are five primary principles for trauma-informed care.

  • This includes creating spaces where people feel culturally, emotionally and physically safe as well as an awareness of an individual’s discomfort or unease
  • Transparency and trustworthiness
  • Choice
  • Collaboration and mutuality
  • Empowerment

It is important for us to be aware of any adverse experiences our patients may have encountered and awareness of any triggers so we can work with them in an environment where they feel safe, can make choices and are empowered with their plan of care.

Our Occupational Therapists are essential partners as they can complete an occupational profile as part of their evaluation. According to AOTA, “The occupational profile is a summary of a client’s occupational history and experiences, patterns of daily living, interests, values and needs. The information is obtained from the client’s perspective through both formal interview techniques and casual conversation and leads to an individualized, client-centered approach to intervention.” The profile demonstrates occupational therapy practitioners’ commitment to clients as collaborators in the occupational therapy process and facilitates client-centered practice.

A copy of an occupational profile can be found on AOTA’s site: https://www.aota.org/~/media/Corporate/Files/Practice/Manage/Documentation/AOTA-Occupational-Profile-Template.pdf

Additionally, taking time to obtain the occupational profile is essential to allow care providers to deeply connect and align with the principles of trauma-informed care. Occupational profiles allow therapists to build trust, collaborate with and empower clients, and get to personal issues that are unique to each person they work with.

Occupational therapists are not expected to do this alone, however, as trauma-informed care is an IDT approach. Even though standard occupational therapy interventions that focus on improving function, well-being and health can support individuals with intensive needs, it is essential that practitioners know the limits of their personal knowledge and skills and be ready to refer when needed by maintaining collaborative relationships with colleagues who have advanced trauma-specific skills. Sharing this information with the IDT will help with effective care planning strategies, especially if that means bringing in other professionals to help.

Additional Resources

  • For a complete description of each component and examples of each, refer to the Occupational Therapy Practice Framework: Domain and Process, 3rd Edition.
  • American Occupational Therapy Association (2014). Occupational therapy practice framework: Domain and process (3rd ed.).
  • American Journal of Occupational Therapy, 68, S1–S48. https://doi.org/10.5014/ajot.2014.682006
  • aota.org

What is IDDSI?

By Elyse Matson, MA CCC-SLP, SLP Therapy Resource

IDDSI stands for International Dysphagia Diet Standardization Initiative. The purpose of the initiative was to create standards across all environments so that the foods and liquids have the same texture or viscosity.

For example, when a patient arrives to your facility on nectar liquids, how do we determine if the hospital’s version of nectar is the same as ours?

The IDDSI framework consists of a continuum of 8 levels (0-7), where drinks are measured from Levels 0–4, while foods are measured from Levels 3–7.

There are specific testing methods to determine the levels, including a flow test with use of a 10 ml syringe and a fork test to determine food particle size and food softness.

Implementation

So should you implement IDDSI at your facility? There are several factors to consider. The first is, who is your menu vendor? The vendor supplies the menus to the kitchen and provides instructions/wording on which diets your facility uses and how to prepare the meals. It is up to this vendor to adopt IDDSI and provide the new language/instructions to the kitchen.

The next question is whether your local hospitals/referral sources are adopting IDDSI. This may create a need to address the diets sooner rather than later. We have created a conversion chart below to provide to your admitting nurses so they can convert the IDDSI diets back to your current diets.

Finally, you will need to work closely with your SLP, Dietary Department and IDT to determine if your facility is ready for this change. For further questions, please go to www.iddsi.org or reach out to Elyse Matson, SLP Resource (ematson@ensignservices.net).

PDPM Corner: ARDs and Section GGs

By Lori O’Hara, MA, CCC-SLP, Therapy Resource ADR/Appeals/Clinical Review

Setting the ARD

The purpose of the lookback period is to capture those conditions and characteristics that impact the patient’s treatment plan in such a way that they can 1) be reported to oversight agencies and 2) calculate a reimbursement rate.

Under PDPM, since the whole premise of the rate is that it is commensurate with how complex the patient is, it’s then essential that the lookback period capture as many of those things as possible. And it may be that capturing hospital activity is important!

If a patient received IV hydration or nutrition while in the hospital, it can impact our Nursing case mix. This makes sense — patients who were dependent on an enteral delivery of fluid or calories are quite fragile in the period after this treatment concludes. The lookback on this item is seven days and includes delivery while in the hospital.

So the IDT’s job is to decide what the right ARD is to capture all the important info. We may choose to set the ARD on day one, knowing that capturing the hospital intervention paints the most accurate picture of the patient’s complexity. Or, if an IV medication starts after admission on day 7, that might be the right date for a lookback to capture the clinical picture. Or, if the patient had fluids through the day of discharge and has wound treatments ordered on day five, then a lookback that captures part of the hospital activity and part of the post-admission activity may be what’s best.

The good news is that up through day eight, the ARD can be moved forward and backward as needed to make sure that we’ve captured all the complexities of the patient we’re taking care of.

Section GG Reconciliation

Mythbuster time! Therapy should not be the only source of data for Section GG. One of the sources, sure! But not the only one.

Data sources should include therapy evaluations, nursing documentation and the MDS Coordinator’s observation of CNA care. All of this data should be recorded in the record, and then the IDT’s job is to reconcile this through the Section GG UDA.

So what does “reconciliation” mean? It means looking at all the available data and deciding what really represents the “usual and baseline” performance through analysis and discussion.

Say you’re looking at toilet transfers. The Occupational Therapy evaluation says Mod Assist, the nurses’ notes say Partial/Moderate Assistance, and the MDS Nurse documents Partial/Moderate Assistance in her entry. Then Partial/Moderate Assistance seems like the perfect answer.

But what if the OT says Moderate Assist, one nursing entry says Moderate/Partial but one says Substantial/Maximal — and the MDS Coordinator’s note also says Substantial/Maximal? What’s the right answer?

That’s the reconciliation part. And there’s no CMS mandated formula — it’s your IDT looking at the data and the overall performance of the patient and deciding. Do you suspect the patient performs a little more independently with therapy, but that really they’re requiring more help? Then landing on the more dependent score is probably the right answer. Do you know that later in the day they become a lot heavier? Then again, their usual performance is probably the more dependent one.

The critical element is having as much data as you can (and sometimes that will be a very small amount, if therapy is starting the day of admission!) and making a reasoned decision based on the information you have. You want to be able to point to the data you had available and your IDT’s decision-making process to support your coding should you need to defend it later.

Therapist Profile: Andy Miyyapuram

Meet Andy! Satyanand Miyyapuram, better known as “Andy,” is an amazing PT at our Golden Acres building in Dallas.

Andy has been a Physical Therapist for 16 years and has spent the last four of them with Ensign. Golden Acres is an older, sprawling campus with primarily long-term care residents, including a locked dementia unit.

Andy spends each day truly living our core values and fulfilling our goal of dignifying long-term care in the eyes of the world. He spends every day finding what will help make the residents’ quality of life better. He uses his clinical skills to find the abilities of the residents, and he builds on those, creating a successful and elevating experience. He keeps them smiling and laughing, and many patients will agree to therapy “to only work with Andy.”

“To say that Andy is hard-working is an understatement,” states DOR Cara Koepsel. “He is always looking to learn new techniques and programming to better himself in caring for his patients. He makes our patients’ lives better every day, and in this setting, that is the most important thing we do. As an employee, Andy makes my life easy. He goes above and beyond his daily job duties, looking for patients to evaluate that may need his expertise, and constantly asking what he can do to keep Golden Acres patients happy.”

When he is not changing lives at Golden Acres, Andy loves to spend time with his children, taking them on long drives and out for ice cream! He loves to cook, dance and volunteer at his church. He believes it is important to also better your mind, and he enjoys going to the library on the weekends. He is currently working on his GCS and OCS certifications and hopes to finish by March 2020.

Andy’s work ethic and smile are contagious. You cannot help but be motivated after even the briefest of interactions with him, and we are truly grateful for all that he does for our residents at Golden Acres!

WELL (We Embrace Living|Loving Life!) — It’s Time to Get Outside!

Meet Angela Ambrose. Angela is our latest partner contributing to our WELL Project and is a freelance writer with more than 30 years of writing experience. She is also an ACE-certified group fitness instructor and yoga teacher. When she’s not writing or teaching classes, Angela enjoys hiking, running and cooking up healthy Mediterranean-style meals for her family. Born and raised in Chicago, Angela moved to Phoenix 20 years ago and has settled comfortably into her home in the sunny Southwest. For the latest health and fitness news, visit AngelaAmbrose.com or follow Angela on Facebook (@AmbroseHealthyLiving).

Outdoor Exercise Heals the Mind and Body

With the arrival of cooler fall temperatures, you’ll have more reason to get out and enjoy the fresh air and sunshine. Here are a few health benefits of taking your workout outside:

 

Release more feel-good hormones. Outdoor exercise is a natural anti-depressant. Exposure to sunlight increases the hormone serotonin, which can elevate your mood and lessen anxiety. Exercise, by itself, can lift your spirits by releasing brain chemicals called endorphins. When you combine the powerful effects of exercising with time spent outdoors, you multiply these feel-good hormones, which increases your sense of well-being and helps ward off depression.

Improve sleep. Daily exposure to sunlight naturally regulates circadian rhythms — your body’s internal clock — for a better night’s sleep. Regular exercise can further improve sleep quality by helping you get to sleep sooner and increasing deep sleep.

Increase vitamin D production. When your skin is exposed to direct sunlight, it produces vitamin D3. This vitamin stimulates the absorption of calcium, which is essential in maintaining strong bones. Vitamin D also helps fight off infections. Deficiencies in vitamin D can increase the risk of developing heart disease, diabetes, autoimmune diseases and some cancers.

Burn more calories. The constantly changing outdoor environment creates more challenges and stress on the body. Wind resistance can make you burn more calories, especially when you’re running or cycling into a headwind. Walking or jogging on an uneven, changing terrain also requires more muscle engagement than a flat, uniform surface. Your body must also work harder to regulate your internal temperature when exercising outdoors in hot or cold temperatures.

Exercise longer. Running in place on a treadmill and staring at one spot on the wall breeds boredom. But when you’re outdoors, you’re more engaged and stimulated by the sights and sounds of nature around you. A 2012 University of California, San Diego, study of older adults showed that those who exercised outdoors were significantly more active — working out longer and more often than those who exercised indoors.

Save time and money – Instead of fighting rush hour traffic to get to the gym, go on an early-morning bike ride or take an after-dinner walk — with the added benefit of greeting neighbors you see along the way. Plus, save money on expensive gym memberships and gas.

The benefits of exercising and spending time outdoors are well-established, and when you combine the two, they have the potential to dramatically improve your physical and mental health by elevating your mood, strengthening your immune system, improving your sleep and increasing production of the essential vitamin D3.

Sunshine is one of the keys to these health benefits, but like exercise, moderation is important. If you will be out in the sun for extended periods, protect your skin from UV rays by using a natural chemical-free sunscreen.

WELL Challenge! Here are two simple ways to share your own stories about getting into the great outdoors. Choose the one that is easiest for you:

  1. From your Instagram account, share a picture and caption and remember to hashtag both #CAPLICOwell and #CAPLICOnation.
  1. From your smartphone, visit EnsignTherapy.com, click “WELL” at the top of the page, then click “Share Your Story” from the top of the WELL Site. There you’ll find room to share a short story and upload a picture from your phone.

We look forward to seeing your inspiring stories as a collaborator to our WELL Project.

Add Heart to Your Teams!

Heart Rate Variability (HRV) training using HeartMath devices continues across our markets. By learning how to bring your body to a state of neurological coherence, you can interrupt the stress response, and actually bring order to the nervous system. The biofeedback devices that the therapy teams are using give real-time feedback on achieving and sustaining coherence. The training has a cumulative effect on the nervous system, and can essentially “reset” our stress responses.

Our heart-brain interactions have a profound impact on overall health and vitality. With each beat, the heart transmits information to the brain and the entire body. Learning how to tap into the power of the heart can not only change our stress levels, but can impact our overall health. Our teams are using the personal devices to improve resilience, and they are also using the devices with patients to improve function, reduce pain, and increase the ability to tolerate treatment sessions. The most recent team to be trained was our HCR Plano team in Plano, Texas. Here is just one of their success stories:

Mrs. Y is a patient at HCR Plano with a recent diagnosis of cancer. One of her goals is to get stronger to be able to tolerate a chemotherapy treatment regimen. The team’s new COTA, Jay, decided to try HRV training to reduce pain and increase function. During the first session, the patient was able to briefly get into what is called neurological coherence, as indicated on the biofeedback device as the green zone. However, the pain quickly brought her out of coherence. Jay decided to try another technique. He asked her about one of her favorite places to be, and she told him it was Hawaii. Jay pulled up some Hawaiian music and talked her through the coherence steps, and she was very soon able to sustain coherence. What is really amazing is that she had been refusing physical therapy treatments due to pain, but after her session with Jay, she was able to participate in a full PT treatment, with a smile on her face. The biofeedback readings below show the spike in coherence when her favorite music and memories were introduced.

 

Patient Highlight

By Jennifer Wintle, Therapy Resource, Colorado

It’s easy to get caught up in the day-to-day routine in this line of work. You have new programs you want to start, financial markers you strive to hit, and all of this trickles down to your team. However, every so often, you are reminded of why you chose this profession. It’s the people, their stories, their lives, and all they share.

One of my PTAs at Sloan’s Lake, Meghan Ricketson, just shared this with me. We had a patient recently who wanted to get better so badly, but his body (his heart) just wasn’t having it. He was sent back to the hospital twice while he was a skilled resident with us. He even asked another PTA, Brent Cook, to just try to ride the bike even though his O2 sats were in the high 70% just sitting in his w/c. He asked Brent in an unsure voice, “Am I dying?”

He was one of those patients where, even though I never worked with him, it just tore at my heart to see him want to do something so badly and not be able to do so. Meghan only works 2.5 days a week but obviously had formed a bond with this patient. He had traveled all over the world, but what struck Meghan was that he had traveled to the South Pole. She is a mother of three boys and knew the boys would think that was so cool. They would talk during his PT sessions about all of his crazy feats.

He was an incredible adventurer and was able to do things that many of us in Colorado, with an obsession with mountains and thrills, would love to be able to do. He climbed 54 14,000’ers, Mt. Fuji and Mt. Kilimanjaro, and attempted to swim across the English Channel. These are only a snippet of his experiences. Unfortunately this patient ended up discharging home with hospice care on May 23, and passed peacefully on June 1.

Nursing Profile-Kiran Sahota

Submitted by Jamie Funk, Therapy Recruiting Resource

Kiran Sahota is Director of Nursing Services at Park View Post-Acute Care Center in Santa Rosa, California. Kiran exudes a warmth and friendliness that makes a person want to know her. She joined Parkview in 2006 as a certified nursing assistant, working full time while earning her RN and MSN. She quickly assumed the DON role where she has been successfully leading and inspiring those around her ever since.

As a clinical leader, Kiran loves the many opportunities she has to work as a team and collaborate with her colleagues on a multitude of levels. As a clinician, she finds great joy in taking care of her staff and her patients. She conducts regular meetings with her staff not only to address issues that come up, but also to celebrate with them in their successes. She is on the floor in the facility daily, doing rounds and stepping in to help her team with anything at any time. Kiran’s office door is always open, and it is a welcome place for everyone in the facility.

When asked what makes her team special, Kiran says, “My team at Park View is exceptional. Everyone at Park View works very well together and we are all here for each other. The entire Park View team is selfless and truly takes ownership. Our therapy team is amazing and their passion to collaborate with the nursing team is special.”

Balancing work and a personal life is not an easy task as a DON, but Kiran feels fortunate to work with a team who respects each other’s boundaries. “The trick is to have the right people on the bus. If you have the right people on the bus in the right seats, work and life balance will fall into place automatically — and that is the beauty of Park View,” she explains.

Kiran’s favorite recreation is playing with her two small children in her favorite place — her home. “I am a homebody and not very fond of traveling and adventuring. I love to stay home and spend quality time with my family and kids — this is the most beautiful place for me,” Kiran says.

Kiran recharges her battery by reflecting on each day and journaling about the day’s events. “I look at what went right and what went wrong and look in the mirror to see what I could have done differently in these situations,” she explains. “I look for ways to have fun in my work and make it fun for those around me — to smile and make everyone around me smile through the hard times.”

Kiran’s favorite Disney character is Mufasa, who says, “We are all connected in the circle of life.” This is meaningful to Kiran, who believes that there is a bigger reason that we meet our work colleagues and patients — we all meet because we are connected in the circle of life. I feel fortunate to have this connection with such an amazing leader.

 

Moment of Truth - Gordon Murray

Submitted by Kelly Schwarz, Therapy Resource

Gordon Murray, Rehab Tech, has worked at North Mountain Medical and Rehab Center for over 14 years. Gordon has built many friendships with residents over the years due to his calm, gentle approach with residents. Gordon has a gift for motivating therapy patients, builds special bonds with them and has been referred to as “The Patient Whisperer” by his peers!

Gordon discovered that one of the therapy patients, Leigh Gholston, was very apprehensive about getting his hair cut in the facility. Upon hearing this, Gordon spoke with his own barber to see if he would come in with Gordon to cut Leigh’s hair. Gordon’s barber was anxious about going to a “nursing home;” his barber pictured a dark, impersonal building and did not want to come in to do the haircut. Gordon was able to convince him that our facility is not at all what he was imagining, and finally he agreed to come cut Leigh’s hair.

Gordon drove his barber here on his day off for the haircut. He was amazed at how North Mountain is such a bright, cheery, welcoming facility, and he really enjoyed his time with Gordon and Leigh! Further, Leigh was thrilled with his new haircut and enjoyed his “guys’ day” as well!

Thank you, Gordon, for making a difference in Leigh’s life and improving all our residents’ lives with your special “gift!” And thank you for providing our guest with a great North Mountain experience, which impressed and awed him!

Through Moments of Truth, we will dignify post-acute care in the eyes of the world.